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FAQs

  • 1) How old is the company?
  • The current establishment may be considered new but the principals have a collective experience of over 40 years in the industry with distinction.
  • 2) What if I do not find something suiting my budget or what I am looking for?
  • Please give us a call or write an email to customerservice@tigerpromo.com providing details of your needs and budget, we will suggest options to meet your requirement
  • 3) Do you help with artwork?
  • The artwork specifications for every item are listed. If you need help, yes our art department will work with you to create a usable art. Charges may apply depending upon the kind of work needed.
  • 4) Where are the products shipped from?
  • Different products come from different locations. The shipping charges are calculated based on the locations from where these products are shipped. All custom jobs will be door delivered and the quotes will cover all expenses including the local delivery.
  • 5) What if the product does not match the approved artwork?
  • It is our responsibility to deliver as per approved artwork. Any failure to do that, we will either replace the order or you will get full refund.
  • 6) What if I do not like the product?
  • we suggest you review a sample prior to ordering a substantial quantity. Thereafter your order will be produced with the same quality product and as per approved order. Any variation in that will be our responsibility.
  • 7) Do you charge for samples?
  • Samples valued less than $5 are shipped free of charge. Any thing over is charged. Also you have to pay for shipping of samples.